Refund Policy

1. General Policy

All sales are final. Kovah Labs does not offer refunds or accept returns once an order has been processed or dispatched. This policy is in place due to the nature of research-grade peptide products and the importance of maintaining product integrity and chain-of-custody standards.

2. Exceptions: Damaged or Incorrect Orders

Kovah Labs will review claims in cases where products arrive:

• Damaged during transit: Products that are visibly damaged, broken, or compromised upon delivery.
• Incorrect items received: Products that do not match the items ordered as confirmed in your order confirmation email.

In these cases, you must notify Kovah Labs promptly (within 48 hours of delivery) with the following information:

• Order number
• Description of the issue
• Photographs clearly showing the damage or incorrect product(s)
• Photographs of the packaging and shipping label

Claims submitted without adequate documentation or after the 48-hour notification window may not be eligible for review.

3. Resolution Process

If a claim is approved after review, Kovah Labs may, at its sole discretion:

• Provide a replacement for the affected product(s)
• Issue a store credit for the value of the affected product(s)
• Provide an appropriate alternative resolution

Kovah Labs reserves the right to determine the appropriate resolution on a case-by-case basis. Refunds to the original payment method are not guaranteed and will only be issued at the sole discretion of Kovah Labs in exceptional circumstances.

4. Non-Returnable Items

The following products and conditions are not eligible for return, replacement, or refund:

• Products that have been opened, used, altered, or tampered with after delivery
• Products returned without prior authorization from Kovah Labs
• Products that were not stored according to recommended conditions after delivery
• Orders where the customer provided incorrect shipping information resulting in non-delivery or return to sender
• Products marked as final sale or clearance

5. Order Cancellations

Orders may be cancelled only if they have not yet been processed or dispatched. Once an order enters processing or has been shipped, it cannot be cancelled and the standard refund policy applies. To request a cancellation, contact us immediately at info@kovahlabs.com with your order number.

6. Chargebacks and Disputes

Because all orders are paid by Interac e-Transfer, customers who initiate payment disputes or reversals without first contacting Kovah Labs to resolve the issue may have their accounts restricted from future purchases. We encourage all customers to contact us directly so we can work toward a fair resolution.

7. Processing Time for Approved Claims

Approved replacements or resolutions will be processed within 5-10 business days of claim approval. You will receive email confirmation once your replacement has been dispatched or your resolution has been applied.

8. Disclaimer

All products sold by Kovah Labs are intended for research purposes only. They are not for human or animal use, not approved for therapeutic application or medical treatment, and Kovah Labs does not provide protocols or usage guidance. The purchase and use of products is the sole responsibility of the buyer.

9. Contact Us

For all refund-related inquiries, damaged product claims, or questions about this policy, please contact us at:

Kovah Labs
Toronto, Ontario, Canada
Email: info@kovahlabs.com